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FAQ | Come and meet us in store to take advantage of our expert advice and quality products.



The life span of a window is anywhere from 15 to 25 years. Drafts, the presence of condensation within the thermos glass or mold on their edges may be signs that it is time to replace your windows.

Windows must be durable, easy to handle and energy efficient, not to mention pleasing to the eye! Frame materials must also be considered, since they each offer their own benefits.


Did you know that nearly 25% of a home’s heat loss occurs through the doors and windows? Replacing them with energy-efficient models could help you achieve 15% to 25% energy savings.

A windows energy performance varies according to the following factors:
› The climate zone (A, B, C or D) where your residence is located;
› The geographic orientation (north, south, east, west) and the total windowed area;
› The type of glazing (single to triple, low-E coating, argon gas);
› The thermal resistance of the window;
› The ENERGY STAR international symbol of excellence ensures their energy performance.
Be aware, however, that many non-certified windows can also be energy efficient.


The price of windows and doors varies according to model and material. Although it is an important factor to consider, the price should not outweigh quality. It is important to compare your choices in keeping with their quality/price ratio, which will certainly help make your purchase a worthwhile long-term investment.


All doors and windows are covered by their manufacturer’s warranties, which are among the best in the industry, ranging from a 25- to 30-year warranty on components and a 10- to 15-year warranty on parts.

Ask a Charland Doors & Windows expert, who will inform you of the benefits of our various products and help you make an informed choice.


Proper maintenance will extend the lifespan of your windows by 5 to 10 years. Here are some tips:
1. Apply silicone spray on your windows’ gearing mechanisms every change of season.
2. Check the condition of your windows’ seal joints periodically. A damaged seal may cause water and air infiltration.
3. Reduce the risk of condensation by reducing the humidity in your home:
› Run the extractor hood when cooking and the bathroom fan when taking a bath or a shower;
› Avoid drying clothes indoors during winter;
› Store screens during the winter season.
4. Be sure to clean your window frames:

Wash with a mild ammonia-free soap and little bit of water. Avoid any type of abrasive agent. Stains can be cleaned with soapy water mixed with soda.

The application of a protective stain every three or five years is recommended. Black spots on wood indicate water infiltration. When this occurs, apply a new stain, after having removed all stains. Also make sure to change the sealant to protect the windows from further water infiltration.

Wash with warm water mixed with a mild, non-abrasive soap. 


After an installation, you may require a light cleaning to remove the last bit of dust or debris.

Most of our projects are completed within one day.

We install our windows year-round

Yes, you always need a permit from the city.  Some neighborhoods have very strict requirements when it comes to the type of windows that can be installed in front the house.

Unless otherwise discussed with the salesman, all payments must be made at the installation.

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